Aug 12, 2018 | Duration: 1645 minutes
With its growing adaptation and high utility, Service Design might be your next career move in UX! ProjectUX host Brandon Ward breaks down the different elements that make up the complex web of service design with real-world examples such as Nest and with some guidance from Totoro.
Service Design is the planning and organization of the entire infrastructure of a service to ensure the highest level of quality for its customers. This includes managing all the digital and material touch points of customer interaction so that the service is user-friendly, competitive and relevant to the customers.
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